Hotpoint wdd960 User Manual download pdf (Page 13)

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Troubleshooting

Your washer dryer could fail to work. Before contacting the Technical Assistance Centre (see Assistance),

make sure that the problem cannot be not solved easily using the following list.

Problem:

The washer dryer does not

switch on.

The wash cycle does not start.

The washer dryer does not take

in water (the text "NO WATER,

CHECK SUPPLY" appears

on the display).

The washer dryer continuously

takes in and

drains water.

The washer dryer does not

drain or spin.

The washer dryer vibrates a lot

during the spin cycle.

The washer dryer leaks.

The machine is locked and the

display flashes, indicating an

error code (e.g. F-01, F-..).

There is too much foam.

The washer-dryer does not dry.

Possible causes / Solutions:

 The appliance is not plugged into the socket fully, or is not making contact.

 There is no power in the house.

 The washer dryer door is not closed properly.

 The ON/OFF button has not been pressed.

 The START/PAUSE button has not been pressed.

 The water tap has not been opened.

 A delayed start has been set (see How to run a wash cycle or a drying cycle).

 The water inlet hose is not connected to the tap.

 The hose is bent.

 The water tap has not been opened.

 There is no water supply in the house.

 The pressure is too low.

 The START/PAUSE button has not been pressed.

 The drain hose is not fitted at a height between 65 and 100 cm from

the floor (see Installation).

 The free end of the hose is under water (see Installation).

 The wall drainage system is not fitted with a breather pipe.

If the problem persists even after these checks, turn off the water

tap, switch the appliance off and contact the Assistance Service. If

the dwelling is on one of the upper floors of a building, there may be

problems relating to water drainage, causing the washer dryer to fill

with water and drain continuously. Special anti-draining valves are

available in shops and help to avoid this inconvenience.

 The wash cycle does not include draining: some wash cycles require the

drain phase to be started manually (see Wash cycles and functions).

 The Reduced creases function has been activated: To complete the

wash cycle, press the START/PAUSE button (see Wash cycles and

functions).

 The drain hose is bent (see Installation).

 The drainage duct is clogged.

 The drum was not unlocked correctly during installation (see Installation).

 The washer dryer is not level (see Installation).

 The washer dryer is trapped between cabinets and walls (see Installation).

 The water inlet hose is not screwed on properly (see Installation).

 The detergent dispenser drawer is blocked (for cleaning instructions, see

Care and maintenance).

 The drain hose is not fixed properly (see Installation).

 Switch off the machine and unplug it, wait for approximately 1

minute and then switch it back on again.

If the problem persists, contact the Technical Assistance Service.

 The detergent is not suitable for machine washing (it should display

the text for washer dryers or hand and machine wash, or the like).

 Too much detergent was used.

 The appliance is not plugged into the socket, or not enough to make contact.

 There has been a power failure.

 The appliance door is not shut properly.

 A delayed start has been set.

 DRYING is in the OFF position.

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Hotpoint wdd960 User Manual Page 13

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